Making a Backup

    If Olive Tree Support requests a backup of your data, follow the instructions below.

    Run a Backup

    Open Candle on your computer. Then follow the steps below:
    1. Click Setup on the lower-left.
    2. Under the title System Maintenance, click Backup.
    3. Click Run Backup Now.
    ... then click Download to download the backup to your computer.

    Attach the backup to an email and send it to support@olivetree.software with a description of the problem.
    Published